Office Schedules («Расписание офиса»). Задания по самостоятельной работе студентов (с ответами)

Прус Галина Радомировна, Преподаватель иностранных языков (английского и немецкого)

Разделы: Иностранные языки, Внеклассная работа, Конкурс «Презентация к уроку»

Класс: 11

Ключевые слова: Делопроизводство и архивоведение

Презентация к уроку

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Задания по самостоятельной работе студентов (с ответами) учебной дисциплины ОГСЭ.03 «Иностранный язык» (английский) разработаны на основе Федерального государственного образовательного стандарта (далее – ФГОС) по программе подготовки специалистов среднего звена в соответствии с ФГОС специальности среднего профессионального образования (далее – СПО) 46.02.01 «Документационное обеспечения управления и архивоведение»

Задания по самостоятельной работе студентов (с ответами) содержат общие и единые требования к выполнению и оформлению лабораторных работ и практических занятий.

Организация-разработчик: Красноярский промышленный колледж – филиал Федерального государственного автономного образовательного учреждения высшего профессионального образования «Национальный исследовательский ядерный университет «МИФИ» (КПК НИЯУ МИФИ)

ПОЯСНИТЕЛЬНАЯ ЗАПИСКА

«Задания по самостоятельной работе студентов (с ответами)» составлены по «Book 1» - «Книге 1» «Secretarial» - «Делопроизводство» и соответствуют программе преподавания иностранного языка и календарно – тематическим планам учебной дисциплины ОГСЭ.03 «Иностранный язык (английский)».

Необходимость разработки данных заданий обусловлена специальностью групп, уровнем обучения иностранному языку и учебной литературой. Степень заинтересованности студентов в изучении английского языка - варьируется. Все студенты способны перевести слова, данные в начале каждого урока.

Студенты учат слова в зависимости от того, какую оценку хотят получить:

1/3 всех слов – на «3»,
2/3 слов на - «4»,
все слова – на «5».

То обстоятельство, что не все студенты способны овладеть одинаковым объёмом словарного запаса каждого урока, приводит к ошибкам на заключительном этапе. Здесь студентам предлагается перевести текст упражнения с русского языка на английский.

Перевод с русского на английский показывает уровень усвоения лексических единиц по каждой теме и подчиняется грамматическим правилам, как русского, так и английского языков. В английском языке – строгий порядок слов, а в русском – свободный. Кроме того, в английском предложении всегда должен быть глагол, а в русском предложении глагол часто отсутствует. Разные грамматические нормы двух языков делают перевод с русского языка на английский как самым трудным, так и наиболее интересным видом заданий.

В своей работе я использую раздаточный материал, позволяющий быстро и эффективно проверять допущенные каждым студентом ошибки. На разных этапах работы я предлагаю студентам ознакомиться с правильным вариантом выполнения задания. Например, студентам с более высоким уровнем обучения достаточно только взглянуть на образец, и продолжать работать самостоятельно.

Представленные на рассмотрение студентов раздаточные материалы демонстрируют также и допущенные ими орфографические ошибки. Кроме того, выданные на дом в качестве домашнего задания, тексты могут быть использованы для других видов работы. Это может быть: заучивание наизусть, перевод с английского на русский, построение в опросительных предложений разного типа, изменение предложений в активном (действительном) залоге на предложения в пассивном (страдательном) залоге, и наоборот.

Творческий подход подразумевает разработку собственных аналогичных заданий, что способствует закреплению материала на уровне понимания. В составе группы – студенты с начальным и средним уровнем изучения английского языка. Задания разработаны поэтапно, с учётом лексики и грамматики каждого семестра, со второго по четвёртый курс - включительно. Принцип «от простого – к сложному» и систематическое выполнение заданий способствуют пониманию и закреплению материала.

Задания подобраны с целью повторения всех грамматических тем аудиторных занятий и направлены на обогащение словарного запаса студентов профессиональными терминами с учётом выбранной ими специальности. Сборник ответов предоставляется студентам после самостоятельного выполнения ими конкретного задания с целью наглядности, а также – для возможности проведения сравнительного анализа правильных ответов с собственным результатом.

BOOK 1

UNITS 1-5

1. «MATCH THE QUESTIONS (1-10) WITH THE ANSWERS (A-J)»
(«СОПОСТАВЬТЕ ВОПРОСЫ (1-10) С ОТВЕТАМИ (A-J)»)

1. What supplies does a secretary use at work?

2. Where does a secretary get supplies from?

3. What furniture is usually in an office?

4. Where are some places you can buy office furniture?

5. What are some types of reference books people use?

6. When are reference books helpful?

7. What types of machines are found in an office?

8. Where do people find information about office equipment?

9. What documents do people use in an office?

10. Who handles the different documents in an office?

A. There are usually desks, chairs, coat racks, filing cabinets, cupboards and shelves in an office.

B. They are manuals, phone books, business directories, dictionaries and thesauruses, atlases and encyclopedias.

C. She (he) uses pens, pencils, sticky tapes, folders, paperclips, correction fluid, staples and staplers.

D. People find the information in newspapers and business magazines, adverts, websites and catalogues.

E. They use legal documents, faxes, memos, receipts, business letters, contracts, CVs, accounts, pay slips, meeting minutes, tax forms and order forms.

F. He (she) gets them from his (her) company that buys them from office supply stores.

G. You can buy it at a normal furniture store, or at an office supplies store (office furniture retailer) based in your town (city). You can also order it from the Internet.

H. They help to find a specific piece of information quickly or to get a brief overview of a subject.

I. Secretaries may write or type up business letters, fill in order forms and write memos and meeting minutes. Accountants work with receipts, tax forms and pay slips. Human resources handle employment contracts and CVs.

J. There are printers, copiers, fax machines, scanners, shredders, projectors, answering machines and dictation machines in an office = Printers, copiers, fax machines, scanners, shredders, projectors, answering machines and dictation machines are found in an office.

2. «FILL IN THE BLANKS WITH THE CORRECT WORDS AND PHRASES FROM THE WORD BANK» -
(«ЗАПОЛНИТЕ ПРОПУСКИ ПРАВИЛЬНЫМИ СЛОВАМИ И ВЫРАЖЕНИЯМИ ИЗ БАНКА СЛОВ»)

Answering machine, available, client, come in, dictation machine, employee, manual, sales, modern, office supply store

1. If a person is ..., they have time to go to a meeting, have lunch or speak with someone.

2. To ... ... is to enter a building, like a store or house.

3. An ... is someone who works for a company.

4. An ... ... is a device that is connected to the telephone for the purpose of recording messages.

5. An ... ... ... is a place where business equipment is sold.

6. «...» is an area of business about persuading people to buy a product or service.

7. ... is another word for customer.

8. A ... is a book containing instructions.

9. A ... ... is a device that records spoken notes or instructions usually to be typed up at a later time.

10. A product is ... when it’s design and/or technique is new.

3. «MATCH THE WORDS (1-10) WITH THE DEFINITIONS (A-J)»
( «СОПОСТАВЬТЕ СЛОВА (1-10) С ИХ ОПРЕДЕЛЕНИЯМИ (A-J)»)

1. A coat rack	A. is short for facsimile. It is a document that is sent through a machine and not the mail.
2. A filing cabinet	B. is a written document which shows that goods or money was received.
3. A reception desk	C. is short for memorandum and it is a short, written reminder.
4. To fill out	D. are items that are needed to do an activity.
5. To keep track of something	E. is a piece of furniture where you can hang your coat, hat, etc.
6. A fax	F. is a list of items for sale.
7. A receipt	G. is the table where a receptionist sits and works.
8. A memo	H. is to complete a form with necessary information.
9. Supplies	I. is to organize it and keep it safe.
10. A catalogue	J. is a piece of furniture in which you can organize files and other important information.

4. «PUT A QUESTION TAG ON THE END OF THESE SENTENCES»
(«ПРОДОЛЖИТЕ «ХВОСТИКИ» РАЗДЕЛИТЕЛЬНЫХ ВОПРОСОВ»)

1. Bradley’s is an office furniture retailer based in Chicago, ... ... ?

2. On a set day every month, employees give the person in charge lists of what they need, ... ... ?

3. Many office supply stores give discounts for larger orders, ... ... ?

4. Joan needs a new bottle of correction fluid, ... ... ?

5. Bradley’s offers different furniture styles, from traditional to modern, ... ... ?

6. Employee reference books are in the second floor library, ... ... ?

7. Dictionaries are very helpful when preparing documents for foreign clients, ... ... ?

8. A shredder or dictation machine doesn’t have to be new, ... ... ?

9. A secretary has to prepare and organize many documents, ... ... ?

10. We want a secretary with great people and computer skills, ... ... ?

5. «MAKE UP SPECIAL QUESTIONS THE ANSWERS TO WHICH WILL BE WORDS IN ITALICS. THE WORDS IN BRACKETS WILL HELP YOU»
(«СОСТАВЬТЕ СПЕЦИАЛЬНЫЕ ВОПРОСЫ, ОТВЕТАМИ НА КОТОРЫЕ БУДУТ ВЫДЕЛЕННЫЕ КУРСИВОМ СЛОВА. СЛОВА В СКОБКАХ ПОМОГУТ ВАМ»)

1. Employees need pens, tape and folders to do their jobs. (What)

2. Many office supply stores give discounts for larger orders. (What)

3. I need twenty boxes of pens with black ink. (How many)

4. The office worker wants to purchase office supplies. (Who)

5. The clerk offers to deliver the supplies. (What)

6. The total comes to $70. (How many)

7. The black leather is $99. (How many)

8. The new employee is reading the manual. (What)

9. Employee reference books are in the second floor library. (Where)

10. Every office needs equipment. (What)

6. «TRANSLATE INTO ENGLISH» («ПЕРЕВЕДИТЕ НА АНГЛИЙСКИЙ»)

1. Я – секретарь с двухлетним опытом работы в большой компании.

2. Для выполнения своей работы сотрудникам нужны ручки, скрепки и скоросшиватели.

3. Я отвечаю за приобретение офисной канцелярии.

4. В установленную дату каждого месяца сотрудники дают мне списки того, что им нужно.

5. Я размещаю заказ на офисную канцелярию, чтобы получить всё в одно и то же время.

6. Скидки за большие заказы помогают экономить деньги, кроме того, и на транспортных расходах.

7. Наша фирма – это магазин розничной торговли офисной мебелью, основанный в Красноярске.

8. У нас большой выбор мебели, которая поступает в традиционном и современном стиле.

9. Входите и посмотрите всё, что вам надо! 10. Мы также доставляем мебель к Вашему дому или офису с понедельника по пятницу.

UNITS 6-10

1. «MATCH THE QUESTIONS (1-10) WITH THE ANSWERS (A-J)» -
(«СОПОСТАВЬТЕ ВОПРОСЫ (1-10) С ОТВЕТАМИ (A-J)»)

1. What are some common greetings that people use?

2. What do people say when they introduce themselves to others?

3. What information do visitors ask for?

4. How do office workers help visitors?

5. What times are businesses usually opened?

6. Why do some businesses open earlier or close later than others?

7. What are some common ways of greeting callers on the phone?

8. How do office workers help callers?

9. What do you think are the qualities of a good secretary?

10. Why is it important for secretaries to have those qualities?

A. When people introduce themselves they say things like: «Hello, I’m (name) from (company) / the (job title).

B. They may ask for information about: directions to certain addresses, phone numbers for hotels and taxis, recommendations for restaurants, shops and sights to visit.

C. Some businesses open earlier or close later because they offer services (that) people use outside of business hours, for example restaurants or hotels. Other businesses may open
at different times because they work with companies around the world that operate in different time zones, or because at specific times of the year their workload is very heavy and
they have deadlines to meet.

D. Some common greetings (that) people use are: «Hi, hello, hey there, good morning (afternoon, evening). Nice to meet (see) you. Pleased to meet you. How are you»?

E. They are: «Hello, (name) speaking, how can I help you? / Good morning (afternoon, evening), name of company, how can I help you?

F. They can help visitors by: making them feel welcomed, giving advice about the local area, giving more information about the company, calling a taxi when the visitor departs,
reminding visitors to check their belongings, introducing visitors to other employees.

G. To my mind, a good secretary is organized, hard-working, efficient and reliable, has good grammar and spelling, has a typing speed of at least 50 words per minute, has a friendly and polite manner, is familiar with office computer software.

H. Those qualities are necessary as in communication with different people as to a business.

I. Working hours are from 8:30 until 5:00, Mondays to Thursdays. Friday is a half day: Working hours are 8:30-12:30.

J. They help callers by connecting them to the person they want to speak to or by taking messages, and by giving them useful information.

«On arrival», «on hold», message pad (2), regards, return, «ring off the hook», introduction, «put someone through», welcomed

1. If people feel ..., when they arrive they feel as if people want them there.

2. An ... is when you exchange your name and other basic information with another person for the first time.

3. If something ... something it is about that thing.

4. «... ...» means when you get to a place.

5. To «... ... ... ...» is to receive many phone calls in a row for an extended period.

6. To ... a call is to phone somebody who called you earlier.

7. To «... ... ...» is to connect a caller to another phone line.

8. A ... ... is a pad of paper intended to be used when taking messages.

9. A ... ... features areas for names, phone numbers, messages and instructions.

10. Being «... ...» means waiting on the phone line to speak to someone.

3. «MATCH THE WORDS (1-10) WITH THE DEFINITIONS (A-J)»
(«СОПОСТАВЬТЕ СЛОВА (1-10) С ИХ ОПРЕДЕЛЕНИЯМИ A-J)»)

1. A visitor’s pass	A. is a phrase or word used to greet someone.
2. Close of business	B. is a request for a product to be made or delivered to a customer.
3. A beverage	C. is to help someone.
4. Belongings	D.is a card that shows you are visiting a place.
5. An order	E. is to call someone on the phone.
6. A salutation	F. is the time when a business closes for the day.
7. To lend a hand	G. are things that are personally yours, such as a coat or briefcase.
8. To make a call	H. is a day when you finish work at mid-day.
9. A half day	I. is another word for «a drink», such as tea or soda.
10. To clarify	J. is to make something clearer or easier to understand.

4. «PUT A QUESTION TAG ON THE END OF THESE SENTENCES»
(«ПРОДОЛЖИТЕ «ХВОСТИКИ» РАЗДЕЛИТЕЛЬНЫХ ВОПРОСОВ»)

1. A good organizer can prepare legal documents, send faxes and send out memos, keep track of receipts and payments, write excellent business letters and fill out many forms, ... ...?

2. Answering the phone and greeting clients is also very important, ... ... ?

3. As a receptionist, you create the first impression of your company, ... ... ?

4. Reception and secretarial staff must make visitors feel welcomed and offer the visitor a beverage, ... ... ?

5. Office workers need to be prepared to lend a hand to all visitors, ... ... ?

6. The secretary always lends a hand to employees who need help completing tasks, ... ... ?

7. The hotel clerk showed the way to the nearest theater, ... ... ?

8. Sheryl sent a reminder for employees to turn in their time sheets on Friday, ... ... ?

9. I gave the driver the address of the place I wanted to go to, ... ... ?

10. Working hours are from 8:30 until 5:00, Mondays to Thursdays, ... ... ?

5. «MAKE UP SPECIAL QUESTIONS THE ANSWERS TO WHICH WILL BE WORDSIN ITALICS. THE WORDS IN BRACKETS WILL HELP YOU» -
(«СОСТАВЬТЕ СПЕЦИАЛЬНЫЕ ВОПРОСЫ, ОТВЕТАМИ НА КОТОРЫЕ БУДУТ ВЫДЕЛЕННЫЕ КУРСИВОМ СЛОВА. СЛОВА В СКОБКАХ ПОМОГУТ ВАМ»)

1. Sara has a telephone with an answering machine attached. (What) 2. George got a four-in-one printer to save space. (Why)

3. Sheila types her boss’ notes from a dictation machine. (What)

4. Greeting visitors with a smile makes the quests feel welcomed. (What)

5. Wanda offered her friend a beverage. (What)

6. My flight departs at 6:30 p.m. (When)

7. Mary picked up her belongings. (What)

8. Friday is a half day. (What)

9. Your lunch hour is from 12 o’clock to 1 o’clock. (When)

10. Mr. Walpole puts through a client to Ms. Danz’s office. (Who)

6. «TRANSLATE INTO ENGLISH» («ПЕРЕВЕДИТЕ НА АНГЛИЙСКИЙ»)

1. Я читаю справочники, чтобы знать больше о моей работе.

2. Справочники находятся в библиотеке офиса.

3. Слева – руководства с должностными инструкциями.

4. Следом за руководствами – каталоги компании.

5. Здесь расположены и телефонные книги, и базы данных.

6. Читайте их, если ищете детали о заказчиках!

7. Словари и тезаурусы – справа.

8. У нас эти книги – на более чем на одном языке.

9. Они очень полезны при подготовке документов для иностранных клиентов.

10. Энциклопедии и атласы мира полезны при планировании деловой поездки.

UNITS 11-15

1. «MATCH THE QUESTIONS (1-10) WITH THE ANSWERS (A-J)» -
(«СОПОСТАВЬТЕ ВОПРОСЫ (1-10) С ОТВЕТАМИ (A-J)»)

1. What departments are there at large companies?

2. What do employees do in those departments?

3. What are some things a secretary says when he or she answers the phone?

4. What questions do secretaries ask callers?

5. Why do you use the phone for business?

6. What business arrangements can you make on the phone?

7. What are some parts of a letter?

8. How often do you write letters?

9. What are some uses of graphs and charts?

10. Where do you see graphs and charts used?

A. A secretary answers the phone with good phone etiquette: «Hello, (name) speaking, hold while I transfer you, I’m afraid the person you want to speak to isn’t available / busy».

B. Business arrangements such as meetings and appointments, business trips, conferences and business lunches can be arranged over (on) the phone.

C. A letter consists of the recipient’s and sender’s names and addresses, a salutation or greeting, a body, a closing and a signature.

D. I write letters twice a month.

E. We see line graphs in demonstrating increases and decreases over time, in company sales for the year. Bar graphs are the best for making comparisons. A pie chart is good for showing how a budget is being spent.

F. At large companies there are such departments as: purchasing, marketing, sales, human resources, accounts and Information Technology (IT) departments.

G. They search for products in many different countries (in purchasing department), give openings for talented graphic designers and writers, advertise products (in marketing
department), talk to clients, show them their products and persuade them to buy products (in sales department), interview and find new employees, hire employees and employee benefits (in human resources department), organize financial aspects of business (in accounts department), maintain computer systems and networks (in IT department).

H. People use the phone for business because it allows them to make arrangements quickly and instantly. By phone you can also contact people at any time or place.

I. People use line graphs, bar graphs and pie charts to visualize data so that it can easily be explained, compared or analyzed. Graphs present data clearly and simply and summarize
information, so you can use them to organize data and look for patterns. Graphs are also used to illustrate statistics, for example in a presentation.

J. Secretaries ask callers: «Would you like me to put you on hold? Would you prefer to leave a message? Who would you like to speak to? Can I take a message? What (telephone) number can we connect you on? When is a good time to call you back»?

2. «FILL IN THE BLANKS WITH THE CORRECT WORDS AND PHRASES FROM THE WORD BANK» -
(«ЗАПОЛНИТЕ ПРОПУСКИ ПРАВИЛЬНЫМИ СЛОВАМИ< И ВЫРАЖЕНИЯМИ ИЗ БАНКА СЛОВ»)

Bar graph, competitor, demonstrate, depart, department, experience, measure, pertinent, pie chart, sincerely

1. If information is ..., it is related to the topic being discussed.

2. ... means something is done openly and honestly.

3. A ... ... is a graph that represents different amounts with thick lines of different lengths.

4. To ... means to show how something is done.

5. To ... means you leave a location for another place.

6. A ... is one part of an organization, such as a company.

7. ... is the skills and knowledge a person gets from doing something.

8. To ... up means to be equal to something or someone in ability.

9. A ... is a company that sells the same things as another company.

10. A ... ... is a circle that has sections to show how something is divided into different amounts.

3. «MATCH THE WORDS (1-10) WITH THE DEFINITIONS (A-J)» -
(«СОПОСТАВЬТЕ СЛОВА (1-10) С ИХ ОПРЕДЕЛЕНИЯМИ (A-J)»)

1. To inquire	A. is a plan for a future activity.
2. Etiquette	B. are the information you need for an appointment or arrangement, such as date and time.
3. A policy	C. is to ask a question.
4. To transfer a call	D.is to show that you have arrived by signing a piece of paper.
5. To announce	E. is a style of behavior that shows good manners in a particular situation.
6. To arrange	F. is a set of rules.
7. An arrangement	G. is to tell someone about something with confidence.
8. Scheduling details	H. is to answer a call and direct it to someone else.
9. To sign in	I. is a person’s signed name on a document.
10. A signature	J. is to organize or plan something like a party or meeting.

4. «PUT A QUESTION TAG ON THE END OF THESE SENTENCES» -
(«ПРОДОЛЖИТЕ «ХВОСТИКИ» РАЗДЕЛИТЕЛЬНЫХ ВОПРОСОВ»)

1. On arrival, employees are responsible for performing basic duties, like turning on the computers and turning off the answering machine, ... ... ?

2. Employees take a break at mid-morning around 10:30 a.m., and a mid-afternoon break at 3:00 p.m., ... ... ?

3. Refreshments are available from the vending machine in the break room, ... ... ?

4. The man explains the working hours on half days, ... ... ?

5. You can’t put through any callers, ... ... ?

6. The caller decides to call back later, ... ... ?

7. The secretary asks Ms. Bailey to repeat her phone number, ... ... ?

8. The successful applicant will be a qualified PA, ... ... ?

9. The candidate also needs to be friendly, ... ... ?

10. The woman doesn’t leave her resume, ... ... ?

5. «MAKE UP SPECIAL QUESTIONS THE ANSWERS TO WHICH WILL BE WORDS IN ITALICS. THE WORDS IN BRACKETS WILL HELP YOU» -
(«СОСТАВЬТЕ СПЕЦИАЛЬНЫЕ ВОПРОСЫ, ОТВЕТАМИ НА КОТОРЫЕ БУДУТ ВЫДЕЛЕННЫЕ КУРСИВОМ СЛОВА. СЛОВА В СКОБКАХ ПОМОГУТ ВАМ»)

1. Ms. Waltz writes the caller’s name and number. (Who)

2. Mr. Crichton caught a mistake in the report. (Where)

3. The phones ring off the hook on busy days. (When)

4. The successful applicant will be familiar with office computer software. (What)

5. The advertisement also gives the company’s contact details and information about the salary. (What)

6. I am a qualified personal assistant (PA). (What)

7. Ruth always talks to everybody at the office. (Where)

8. Jacob does the work well. (How)

9. After his successful job search, Mike starts work on Monday. (When)

10. Tom is familiar with the new office computers. (What)

6. «TRANSLATE» - («ПЕРЕВЕДИТЕ НА АНГЛИЙСКИЙ»)

1. Офисное оборудование может быть таким дорогим!

2. Существуют способы оборудовать офис дёшево и эффективно.

3. Если хотите сэкономить до 70%, купите принтер «четыре в одном»!

4. Ищите бывшее в употреблении оборудование хорошего качества!

5. Уничтожитель бумаги не обязательно должен быть новым.

6. Просто убедитесь, что всё работает.

7. Лучше покупать телефон с автоответчиком.

8. Секретарю требуется иметь большие навыки работы с людьми и на компьютере.

9. Хороший организатор может готовить официальные документы.

10. Отвечать по телефону и приветствовать клиентов – также важно.

«ANSWERS» - «ОТВЕТЫ»

UNITS 1-5

1.-C.; 2.-F.; 3.-A.; 4.-G.; 5.-B.; 6.-H.; 7.-J.; 8.-D.; 9.-E.; 10.-I.

1. available; 2. come in; 3. employee; 4. answering machine; 5. office supply store; 6. «Sales»; 7. Client; 8. manual; 9. dictation machine; 10. modern

1.-E.; 2.-J.; 3.-G.; 4.-H.; 5.-I.; 6.-A.; 7.-B.; 8.-C.; 9.-D.; 10.-F.

1. isn’t it; 2. don’t they; 3. don’t they; 4. doesn’t she; 5. doesn’t it; 6. aren’t they; 7. aren’t they; 8. does it; 9. doesn’t she (he); 10. don’t we

1. What do employees need to do their jobs?

2. What do many supply stores give discounts for? OR: For what do many supply stores give discounts?

3. How many bottles of pens with black ink do I need?

4. Who wants to purchase office supplies?

5. What does the clerk offer to deliver?

6. How many dollars does the total come to?

7. How many dollars is the black leather?

8. What is the new employee reading?

9. Where are employee reference books?

10. What does every office need?

1. I’m a secretary with two years’ experience at a large company.

2. The employees need pens, paperclips and folders to do their jobs.

3. I’m in charge of purchasing office supplies.

4. On a set date every month, the employees give me lists of what they need.

5. I place an order for the office supplies to get everything at the same time.

6. Discounts for larger orders as well as shipping charges help to save money.

7. Our firm is an office furniture retailer based in Krasnoyarsk.

8. We have a large selection of furniture which comes in traditional and modern style.

9. Come in and check out everything (that) you need!

10. We also deliver furniture to your home or office, from Mondays through Fridays.

UNITS 6-10

1.-D.; 2.-A; 3.-B.; 4.-F.; 5.-I.; 6.-C.; 7.-E.; 8.-J.; 9.-G.; 10.-H.

1. welcomed; 2. introduction; 3. regards; 4. «On arrival»; 5. ring off the hook; 6. return; 7. «put someone through»; 8. message pad; 9. message pad; 10. «on hold»

1.-D.; 2.-F.; 3.-I.; 4.-G.; 5.-B.; 6.-A.; 7.-C.; 8.-E.; 9.-H.; 10.-J.

1. can’t he (she); 2. isn’t it; 3. don’t you; 4. mustn’t they; 5. don’t they; 6. doesn’t she (he); 7. didn’t she (he); 8. didn’t she; 9. didn’t I; 10. aren’t they

1. What telephone does Sara have? OR: What does Sara have a telephone with? OR: With what does Sara have a telephone?

2. Why did George get a four-in-one printer?

3. What (machine) does Sheila type her boss’ notes from? OR: From what does Sheila type her boss’ notes?

4. What makes the quests feel welcomed?

5. What did Wanda offer her friend?

6. When does my flight depart?

7. What did Mary pick up?

8. What day is a half one?

9. When is your lunch hour?

10. Who puts through a client to Ms. Danz’s office?

1. I read reference books to learn more about my job.

2. Reference books are in the office library.

3. The job manuals are on the left side.

4. Company catalogues are next to the manuals.

5. Phone books and databases are located here, too.

6. Read them if you look for customer details!

7. Dictionaries and thesauruses are on the right side.

8. We have these books in more than one language.

9. They are very helpful (useful) when preparing documents for foreign clients.

10. Encyclopedias and world atlases are helpful (useful) when planning a business trip.

UNITS 11-15

1.-F.; 2.-G.; 3.-A.; 4.-J.; 5.-H.; 6.-B.; 7.-C.; 8.-D.; 9.-I.; 10.-E.

1. pertinent; 2. Sincerely; 3. bar graph; 4. demonstrate; 5. depart; 6. department; 7. Experience; 8. measure; 9. competitor; 10. pie chart

1.-C.; 2.-E.; 3.-F.; 4.-H.; 5.-G.; 6.-J.; 7.-A.; 8.-B.; 9.-D.; 10.-I.

1. aren’t they; 2. don’t they; 3. aren’t they; 4. doesn’t he; 5. can you; 6. doesn’t she (he); 7. doesn’t she (he); 8. won’t she (he); 9. doesn’t she (he); 10. does she

1. Who writes the caller’s name and number?

2. Where did Mr. Crichton catch a mistake?

3. When do the phones ring off the hook?

4. What will the successful applicant be familiar with? OR: With what will the successful applicant be familiar?

5. What does the advertisement give also?

6. What (assistant) am I?

7. Where does Ruth talk always to everybody?

8. How does Jacob do the work?

9. When does Mike start work?

10. What (computers) is Tom familiar with? OR: With what (computers) is Tom familiar?

1. Office equipment can be so expensive!

2. There are ways to outfit an office cheaply and efficiently.

3. If you want to save up to 70%, buy «a four-in-one printer»!

4. Look for good quality used equipment!

5. A shredder doesn’t have to be new.

6. Just make sure that everything still works!

7. It’s better to buy a telephone and answering machine combination.

8. A secretary needs to have great people and computer skills.

9. A good organizer can prepare legal documents.

10. Answering the phone and greeting clients is also important.

«BIBLIOGRAPHY» («СПИСОК ЛИТЕРАТУРЫ»)

Основная литература

1). Английский язык /А.С. Восковская, Т.А. Карпова. – Изд. 12-е, стер. – Ростов н/Д: Феникс, 2013. – 376, [1] с. – (Среднее профессиональное образование)
ISBN 978-5-222-20067-4.

2). Английский язык /Агабекян И.П. – Изд. 26-е, стер. Ростов н/Д: Феникс, 2015. – 318, [1] с. (Среднее профессиональное образование) ISBN 978-5-222-23595-9.

Интернет-ресурсы

1. Virginia Evans Career Paths “Secretarial” © Express Publishing, 2011. [Электронный Ресурс] – Режим Доступа: http://www.expresspublishing.co.uk ISBN 978-0-85777-860-4

2. Virginia Evans Career Paths “Teacher’s Book” © Express Publishing, 2011. [Электронный Ресурс] – Режим Доступа: http://www.expresspublishing.co.uk ISBN 978-0-85777-861-1

3. Электронные пособия для аудирования (CD) CD 1 UK version © Express Publishing ISBN 978-0-85777-863-5; CD 2 UK version © Express Publishing ISBN 978-0-85777-864-2

4. Кузьменкова Ю.Б. Стратегии речевого поведения в англоязычной среде: курс лекций. М.: Педагогический университет «Первое сентября», 2006. URL: edu.1sept.ru

17.09.2018